The staff here was really friendly and on top of things. I loved having a room that had a balcony to enjoy the view. The breakfast I had was delicious, with a lot of tasty options. 🌞

The food was very good; Gym ok; Staff friendly

No lounge area or bar available in the evening; beach and water quality moderate

Clean great value hotel with a clean pool and a perfect location so close to taxis, recommend places, a nice boardwalk and lots of restaurants close by by, and restaurant. Good and excellent food, excellent service:)))

The pool area here is also kept really clean. the room is super spacious and quiet, and the bed is really comfy. They offer lots of delicious food. the staff is incredibly helpful and friendly, making the whole experience here enjoyable. a great stay! 👌

Directly on the beach

I had booked with breakfast included the breakfast was charged separately again

A big hotel with all the amenities that a hotel of this category deserves. but also a little impersonal. the rooms facing the sea have a great view. the pool area is well kept, the beach section in front of the hotel is clean. very good breakfast buffet. we felt very comfortable.

It is probably a tradition in Mexico that in the breakfast room the TV in the pool area plays music all day long. But does it have to be so loud....

The staff here are really on top of things, and the room is spacious and well-stocked, plus it has a balcony to add some extra charm. 🌞 Such a great spot to be in!

1) Even though their were waiters at the pool tending to other guests, no one ever approached our group to offer a beverage or anything to eat. There were 7 of us and the hotel could have made a good deal of money off of us. How disappointing for what is rated a 5 star hotel. 2) My daughter in law had her wallet stolen during breakfast in the restaurant and the lack of concern from the staff was surprising. No offer to help with phone call to her bank, no offer of assistance to file a complaint with the PGR authorities, no courtesies, however small, to make up for this horrendous event. Horrible lack of compassion and concern for a guest's well being. 3) I was with the US Embassy group and was promised a room with a balcony and the web site stated all rooms have balconies. I got room 1808 and there was no balcony and was told too bad, all rooms were sold out and nothing could be done about it. Again, a total lack of customer service and well being for guests. This is the second bad experience I have had in as many months with Camino Real in Mexico. The previous equally horrible experience was in Guanajuato and despite my comments no one ever contacted me. I plan to share with everyone I know in Mexico and all 2000+ employees at the embassy here that CR is a horrible chain to use. What a shame.

One of the best hotels in Veracruz. It's a nice spacious room. Everything you need (shampoos, gels - available). Promised bathrobes - was not (when booking - bathrobes were, as well as a coffee machine). Attentive and helpful person. But: very little who speaks and understands English!!! Good gym (small, but comfortable). Nourishing breakfasts: delicious fruits, cottage cheese, desserts, pancakes, eggs, drinks. The beach - a limited area of its own, but it walks all - sellers of different food, just relaxing. It's very dirty. It's nice to have kayaks nearby. The very entrance to the sea is sand, but you can never reach the "depth". It's not deep at all. On weekends, it's very noisy on the beach. The whole town is here, with different loud music from the loudspeakers. The hotel is far from the city center, in minutes 20-30.

There's not enough cleaning in the room. The carpet is dirty. Only the beds are made. The beach - I wish it was cleaner!!! And control by the guards on the beach is necessary. And also - teach the staff English!!! Money for the hotel is withdrawn in the Beer internal rate (for four days had to overpay $ 100), although at the time of booking was declared another amount.

I had a room with beautiful sea views and enjoyed having amenities like a mini bar, satellite television, and climate control; the hotel's beachfront location was fantastic.

Sea-view (we recommend higher level), great location - practically on the beach, easy to find hotel. Staff competent and helpfull.

The breakfast was excellent with good food. The pool was nice. The rooms were beautiful with a balcony. The staff was proactive. The location is perfectly situated near the local mall. I really enjoyed the breakfast here, it had tasty food. The pool was a great spot to relax. The rooms were lovely and had a balcony, and the staff constantly made sure things were in order. Plus, being so close to the local mall was super convenient.

Location, Pool

somethings don´t work like: safety box, hair dryer, maintenance

personnel very helpfull

The staff here were on top of things and knew what they were doing. The bed was super cozy and the room was peaceful and really spacious. 🌟